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FAQs - Refunds and returns

For information on returning products
 
 
How long do I have to return it?
 
You will have 28 days from the date of delivery to return an order.
 
When will I be refunded?
 
Refunds or exchanges will be made to you within 28 days of receipt of the returned goods, provided you have followed all of the procedures and time frames set out in our returns guidelines.
 
Will postage costs be reimbursed?
 
The cost of returns will be at your own expense unless the goods are faulty.
 
Can I exchange items for anything else on the site?
 
Yes you can the balance of the difference will either need to be paid by yourself or credited to your account.
 
Have my returned items reached you?
 
You will receive an e-mail from us once we have received the returned items.