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FAQs - General Enquiries

How can I contact you?
If you wish to enquire about an order already placed or received or for any other enquiries please click here or call 01327 311999
Who do I contact if I have an enquiry about my order?
If you have an account with us you can view the status of your order by clicking here. If you haven't got an account you can make an enquiry clicking here or calling 01327 311999
How do I find things on the site?
If you are looking for a specific item, please use the search bar at the top of any page on the site. Enter your search item and press go.
You can also use the search bar to find someone's wish list by entering their e-mail address.
Or you can browse our categories for inspiration, making it really easy to find your way around.
Do I need to create an account at
It isn't necessary to create an account in order to make a purchase with us. However, creating an account allows you to store your address to save time for future purchases, track your order, view your order history and create and publish a wish list.
Why do you need my e-mail address to process my order? What is it used for?
Legislation requires us to ensure that if you make on order on, you are kept up to date on the order process and informed of any transactions or orders that you make. In order to do this, we need an e-mail address. We will never pass your e-mail address to any third party, unless we have your express permission so your security is guaranteed.
I have a specific question about a product what shall I do?
Please click here
How long will delivery take?
For items stocked by us we have two delivery options and items. Delivery for items stocked by a third party will be stated on the individual product page. Please see our delivery policy for more information.
Is your site secure?
At, we ensure that we offer all our customers the highest level of security possible on all card payment orders. We are verified daily by McAfee Secure, certified as providing the highest level of protection for customers. Payment is taken via Realex, an industry certified secure and encrypted payment gateway and we have also introduced Verified by Visa and MasterCard SecureCode in order to support our already high levels of fraud screening. is one of a number of stores providing this added security for customers to give you peace of mind when shopping online.